Design is a community.
And like every community, design is advanced by sharing collective knowledge. These are some of my contributions to the design conversation.
User Research When You Can't Talk to Your Users
It’s not breaking news to say that the core of UX, in a vacuum, is talking to your users to gather insights and then applying that information to your designs. But it’s equally true that UX does not happen in a vacuum. So what happens when you don’t have the budget or the timeline to run user tests, card sorts, or stakeholder interviews? What should you do when your company doesn’t want you bothering the paying customers who use their software? In short, how do you do UX research when you can’t get direct access to your users?
The Future of the Interface Is No Interface
It’s time to stop thinking about how to optimize our user interfaces and start thinking about how to free our users from needing to interact with our interfaces in the first place. The simple truth is that the best interaction a user can have is to not need to have one at all. Users desire and increasingly expect digital experiences to anticipate their needs. They expect technology to learn from previous interactions and to respond to inputs on other devices...
The Need to Include Interaction Patterns in Style Guides
From living style guides, to component libraries and code repositories, brands are finding ever more sophisticated ways to capture their visual aesthetic and style. As development becomes as much of a priority as design, there is even an increasing focus on ensuring a uniform codebase as well as a consistent appearance. But where does UX fall in this whole shuffle? While precise specifications are being given to make sure that things look consistent, what can we do to ensure things behave...
Only Paying Attention to Your Website and App? Your UX Probably Sucks
The experience your brand offers users is shaped by much more than your website and apps: policies, systems, and legacy technology can have as much or more impact on user experience. Despite this, optimizing these things is not always considered a part of the UX team’s responsibility. Too often UX is, at best, considering the user’s journey within a single digital product, and at worst, simply...